Contact & support

For help with AI New Year Video, email [email protected].

Video or download help

Include the scene name, your device and browser, and the error message if you see one. You do not need to attach your portrait. Check the download guide ↗

Account and privacy requests

Contact us from the email address on your account for account access, correction or deletion requests. Never send passwords, verification codes or reset links. Read our privacy policy ↗

Payments

The separate local photo-animation maker is free. AI video packages have published launch prices, but public generation and purchases are not open yet. No payment is collected in this preview. Payment availability ↗